Privacy Policy

We value the personal privacy and information security of our clients, residents, and their authorized representatives. This privacy policy applies to this website for residential care services for the elderly and persons with disabilities; it outlines how we collect, use, store, and protect personal information when you browse the site, submit inquiries, apply for residency, schedule services, or contact us.

1. Information We Collect

Depending on how you use our website and services, we may collect:

Name, contact details, and basic identity information;
Contact information for family members, authorized representatives, or emergency contacts;
Residency applications, appointment dates, and service requirements;
Information voluntarily provided by residents regarding lifestyle habits, daily support needs, and accommodation preferences;
Service orders, payment details, and related records;
Information provided during communications with clients;
Technical data such as website access logs, IP addresses, browser types, and device information.

Regarding personal information related to specific care needs, we process such data only to the extent necessary to provide services, conduct appropriate assessments, or fulfill legal obligations, and we implement protective measures in accordance with applicable data protection laws.

2. Use of Information

We may use the collected information to:

Respond to client inquiries and residency applications;
Assess accommodation and daily living support needs;
Arrange accommodation, care, and related services;
Develop and manage confirmed service arrangements;
Communicate as necessary with residents, family members, or authorized representatives;
Process orders, payments, and related administrative matters;
Maintain website functionality and information security;
Improve the quality of our website and services;
Handle complaints, disputes, and service records;
Comply with applicable laws, regulations, and lawful regulatory requirements.

We do not sell or rent clients’ personal information to third parties for their independent marketing purposes.

3. Special Categories of Personal Data

Given the nature of residential care services, clients may—in certain situations—voluntarily provide information regarding their personal support needs. We will process information classified by law as “special categories of personal data” only when there is an appropriate legal basis and it is strictly necessary to do so.

We do not request that clients submit sensitive information unrelated to their inquiry via standard public channels. Unless strictly necessary for the service, please do not submit unnecessarily detailed personal information through public forms on the website.

4. Information Sharing

To provide accommodation and related services, we may share limited information with service providers that assist in our business operations—such as those providing website hosting, reservation management, payment processing, email services, and technical maintenance—to the extent necessary.

Where the provision of services requires the exchange of information with professional service firms, regulatory bodies, or other relevant parties as mandated by law, we will do so only within the scope permitted or required by applicable laws.

We may also disclose necessary information if required by law by courts, government agencies, regulatory bodies, or other entities with legal authority.

5. Family Members and Authorized Representatives

If family members or other individuals contact us on behalf of a guest, we may need to verify that they possess appropriate authorization.

We will not disclose a guest’s personal data to third parties who are not entitled to access such information without appropriate authorization.

6. Payment Information

If this website offers online payment functionality, payments may be processed by third-party payment service providers such as Stripe.

We do not proactively store complete payment credentials, such as full bank card numbers or card security codes. Payment service providers may process necessary transaction information in accordance with their own privacy policies and terms of service.

Stripe acts solely as a payment processing service provider; this does not imply any other partnership or agency relationship between Stripe and us.

7. Cookies and Similar Technologies

This website may use cookies and similar technologies to ensure proper website functionality, remember user preferences, analyze website usage, and improve the user experience.

Necessary cookies are used to provide basic website functions. For non-essential cookies that require user consent by law, we will obtain your consent via a cookie banner. We will only enable non-essential cookies requiring consent after you click “Accept” or take a corresponding action to provide consent.

Third-party services, including payment processing services, may also use relevant cookies or similar technologies in accordance with their own policies.

8. Information Security

We implement reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, use, modification, disclosure, loss, or improper handling.

We restrict access to personal information by employees and service providers based on business needs and require them to use such information only to the extent necessary.

Although we implement reasonable security measures, internet transmission and electronic data storage cannot be guaranteed to be absolutely secure; therefore, we cannot guarantee the absence of potential risks during information transmission.

9. Data Retention Period

We retain relevant information for purposes such as providing accommodation services, customer communication, order management, legal obligations, financial record-keeping, dispute resolution, and other legitimate business purposes.

We do not retain personal information indefinitely. When the information is no longer required for the purposes for which it was collected, we will delete, anonymize, or otherwise appropriately handle it in accordance with applicable laws, regulations, and internal data management policies.

For customers in the EU and the European Economic Area (EEA), we determine data retention periods in accordance with the GDPR and relevant data protection laws.

10. Data Subject Rights

Depending on the data protection laws applicable in your region, you may have rights such as the right to access, correct, delete, restrict processing, object to processing, and data portability.

If you wish to exercise the rights granted to you under applicable laws, please contact us using the contact details published on our website. To ensure the security of personal information, we may require reasonable identity verification before processing your request.

If a request involves information regarding a resident, we may require the requester to prove their identity or provide appropriate proof of authorization.

11. Third-Party Websites

This website may contain links to third-party websites or service platforms. These third-party websites have their own independent privacy policies and data processing rules.

We have no control over how third-party websites handle information; therefore, we recommend that you read their applicable privacy policies before using their services.

12. Information Regarding Minors

This website primarily provides residential care and daily living support services for the elderly and adults with disabilities. We process information related to minors only when it is strictly necessary for the provision of services and supported by an appropriate legal basis.

We do not knowingly collect personal information about minors that is unrelated to our services through this website.

13. Updates to the Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, data processing practices, or applicable laws and regulations.

Updated policies will be posted on the website with the latest effective date indicated. We recommend that you review this page periodically to stay informed about our current personal information processing practices.

14. Contact Us

If you have any questions regarding this Privacy Policy, the processing of personal information, data security, or your privacy rights, please contact us via the email address, contact form, or other contact methods listed on the website.